Terms & Conditions
Return and Exchange policy
Mestra doesnot have a return policy unless the item shipped is faulty or in case of order error .
Products are classified as faulty if they have a manufactured defect. Any damage due to wear and tear is not considered faulty.
An order error is when you had a product with a different code but received a different one.
In case of any reason mentioned above you may
return your item based on our return and exchange policy.
1.Online items sold (excluding promotional items) are eligible for a one-time
exchange for within 2 days of receipt ,only in case of any order error or
damaged item received.
2.The customer needs to drop an email to email@example.com confirming the return along with the photo of the product ,within 2 days of receiving the item stating the reason to return.
Also note that the customer has to send it back as well as bear the cost for return shipping.All products to be returned must be carefully repackaged in their original packing and be in an unworn condition.
We will not refund goods that have been worn, do not have
their original packaging or show obvious signs of abuse.
3. Mestra does not issue cash refunds. The customer will be assigned store credits-Mestra Dollar, credited to his/her account which can be used upon next purchases. The total amount spent will be converted in equivalent amount of Mestra Dollars .
Any discount, rebate, or promotion may be pro-rated
4.Postage charges paid for completed orders are non-refundable.
Payment and shipping methods:
1.All orders are processed in Singapore Dollars as we are based in Singapore. The currency convertor on our site follows XE currency exchange rates. The actual amount payable will be determined by your credit card's bank. All prices in our website are current and correct.
Please note that the system rounds off the decimal places and displays the mount accordingly .For eg: $35.20 is rounded off to $35 and $35.75 is rounded off to $38.
2.Please note that We are unable to make amendments after an order is
3.Cancellation of orders are strictly not allowed.
4. Refunds in such
situation will only be made in Mestra Dollars(store credits).
5.We ship within Singapore and currently shipping overseas to India, Malaysia, Indonesia and Philippines.
6. Shipping within Singapore is FREE for All Orders above SGD 30.00
7.For Other International orders, different shipping rates
applies based on your location. Please refer to the Shipping charges below to
understand more on our shipping
8.Your order will be mailed via Singpost (unless in unforeseen circumstances)or
9. All our shipping is through registered mail and can be tracked.
10..For International Orders:.
Pls note that you may be charged for handling fees and taxes as your order passes through customs and courier. Any charges on a parcel must be paid by the person receiving the parcel. Such payment is paid directly to the requesting organisation, and therefore shall be collected from you by the requesting organisation.
Mestra has no control over these charges and we can’t tell
you what the cost would be, as customs policies, handling fees and import
duties vary widely from country to country.Mestra will not be liable for such charges, if any, charged
by the respective local Courier / Customs / Government.
11.Please ensure all details, especially your mailing address, are filled in
correctly to prevent any delays or lost mails. Should a parcel be sent back to
us due to insufficient address / incorrect address or returned for any other
reasons, a re-mailing fee will be imposed.
12..If you have Mestra Dollars(store credits) / gift card / coupon code, please
input the code before carting out. No refunds will not be made for orders where
store credits / gift card / coupon code are not entered at point of purchase.
13.Once your parcel is dispatched, you'll receive an email notification with a Tracking Number to track the order.
14.Orders are shipped out according to order numbers. Combination of orders
placed on different days are strictly not allowed.
15.Orders may be combined and mailed as one parcel if address labels of orders under the same address are printed out on the same day.
16.We will strive to send your order as quick and effective as we possibly can.
17.Orders will be shipped from us, Monday – Friday. items ordered on weekends
or public holidays will be sent the
following business day.
18. Orders are sent next business day from the time payment is received.
19. All orders are packaged safely to ensure no damage.
20.Please note that Mestra will not be liable for any lost parcels or any
damaged items during delivery.
21.We are unable to ship orders to restricted locations in Singapore including:
Changi Air Freight Center, Changi Airport,
Jurong Island, Jurong Port, PSA Terminal Wharves – Tanjong Pagar / Pasir Panjang / Sembawang and MINDEF COMCEN.
22.We also don't ship to any PO Box, military and protected areas. Delivery
charges for failed attempted delivery to such
restricted areas will be borne by customer.
23.Incorrect address entered by customer
If a parcel is returned to us returned to us due to insufficient address / incorrect address or returned for any other reason,
it will be sent back via Local Registered Mail and as such, fees are to be borne by customer.
Send your parcel via a delivery method that allows tracking.
Mestra will not be responsible for any lost mail.
i.The discounts /offers/promotions are valid ONLY for online purchases.
ii.Any offline purchases are not subject to the online discounts/offers/promotions unless specified.
i.10 % Discount valid only on application of Coupon Code 'SCS10" at checkout .
ii. Mestra is not responsible for any non application of coupon code and offer can not be availed if not applied.
iii.Offer valid from 1st Oct 2017-31st Oct 2017 midnight.
iv.No minimum purchase required.
vi.10 % of the sales proceeds is donated to Singapore Cancer Society.
Facebook promotion -Free gift with Purchase
*Terms and Conditions apply.
i.Limited to one per customer
ii.While Stock Lasts
iii.Free gift from the Exquisite Collection worth SGD 39
iv.Valid from 15oct -20 oct 2017.
v.Not valid on gift certificate or prior purchase.
vi.Non exchangeable and non-refundable in cash .
vii.Products can vary from size and appearance from what is shown in the facebook promotion images .
Gift Voucher Terms and Conditions:
All our usual terms and conditions and policies apply to Gift Certificates (also referred to as Gift Vouchers.). These terms and conditions will also apply to the purchase and redemption of our Gift Certificates available at www.mymestra.com
1.To purchase a Gift Certificate, you will need to register an account with us through our Website.
2.Gift Certificates ordered through our Website will be delivered automatically by electronic means to the email address you specify at the time of order. Our Gift Certificates include unique numbers and configurable patterns.
3.Our Gift Certificates must be redeemed on our Website, as full or part payment of products from our Website. A Gift Certificate cannot be used to purchase a further Gift Certificate.
4.When ordering a Gift Certificate, you should ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Certificate.
5.Website offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers.
6.You can check the balance of the Gift Certificate by logging into your account (please note, this only applies if you register for an account).
7.Gift Certificates cannot be exchanged for cash.
8.Gift Certificates may only be redeemed against products purchased in the same currency as the Gift Certificate.
9.Where Products purchased online with a Gift Certificate are returned, monies owing will be refunded by a Gift Certificate.
10.We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.
11.Gift voucher is redeemable only for online purchases.
12. The minimum spend for physical gift certificate is SGD10.00
13. There is no limit to how many gift certificates you can purchase.
14. The gift certificate expires and cannot be used 6 months after the date of purchase.
15. Use the Coupon Code at check out to redeem the value of the gift certificate.
Questions, comments and requests regarding Gift Voucher Terms and Conditions are welcomed, please Contact Us.
Please note that :
i.Upon using this website, you represent that you are 18 years of age or older.
ii.The company reserves the right to change any terms and conditions- from time
to time as it sees fit without prior notice.
Therefore, we ask that you check and review this section for such changes on an occasional basis.